WARRANTY POLICY

 WARRANTY POLICY

Last Updated: August 27, 2026

Cronykwt.com for Retail of Electrical and Electronic Appliances provides warranty support for eligible products purchased through our website.

1. WARRANTY PERIOD

The warranty period varies depending on the product.

The applicable warranty period will be stated on the relevant product page, warranty documentation, invoice, product packaging, or communicated to the customer at the time of purchase.

2. WARRANTY COVERAGE

During the applicable warranty period, we will review reported product faults and determine the appropriate solution according to the nature of the issue and the applicable warranty conditions.

Depending on the circumstances, the solution may include:

- repair;
- replacement; or
- another appropriate remedy.

3. WARRANTY EXCLUSIONS

Warranty coverage may not apply to damage or problems caused by:

- misuse;
- accidental damage;
- improper installation;
- unauthorized repair or modification;
- physical damage;
- liquid damage where applicable;
- use contrary to product instructions; or
- normal wear and tear.

Specific warranty exclusions may vary depending on the product.

4. HOW TO MAKE A WARRANTY CLAIM

If you experience a problem with a product during its applicable warranty period, please contact us:

WhatsApp: +965 6004 1923  
Email: hzwcrony@gmail.com

Please provide your order number or proof of purchase and describe the problem.

We may request photographs, videos, or other information to help us assess the issue.

5. WARRANTY ASSESSMENT

A product may need to be inspected or tested before a warranty claim is approved.

If the issue is determined to be outside the applicable warranty coverage, the customer will be informed of the available options.

6. WARRANTY AND RETURNS

Warranty claims are separate from ordinary returns or exchanges.

Customers should refer to our **Refund & Return Policy** for information about returns and exchanges.

7. CONTACT US

For warranty-related questions, please contact us:

Cronykwt.com for Retail of Electrical and Electronic Appliances  
Address: Shuwaikh Industrial, Area 3, Street 30, Shop Number 12, Kuwait  
WhatsApp: +965 6004 1923  
Email: hzwcrony@gmail.com  
Website: cronykwt.com