Terms of service
TERMS OF SERVICE
Last Updated: August 27, 2026
1. ABOUT US
This website, cronykwt.com, is operated by Cronykwt.com for Retail of Electrical and Electronic Appliances, a retail business operating in Kuwait.
Throughout this website, the terms “we,” “us,” and “our” refer to Cronykwt.com for Retail of Electrical and Electronic Appliances.
We sell electrical, electronic, automotive, and other consumer products through our online store and, where applicable, through our physical retail location in Kuwait.
Business Address:
Shuwaikh Industrial, Area 3, Street 30, Shop Number 12, Kuwait
WhatsApp: +965 6004 1923
Email: hzwcrony@gmail.com
Website: cronykwt.com
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service and the policies referenced on this website.
If you do not agree with these Terms, please do not use our website or place an order.
2. ELIGIBILITY
By using this website, you confirm that you are legally capable of entering into a purchase agreement under the applicable laws of Kuwait.
If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.
3. ONLINE STORE
Our website provides information about our products and allows customers to place orders online.
We make reasonable efforts to ensure that product information, specifications, images, availability, and prices displayed on the website are accurate and up to date.
However, minor differences may occur between product images and the actual product, including differences in color or appearance caused by lighting, photography, or screen settings.
Product specifications may also be updated by manufacturers from time to time.
4. PRODUCT AVAILABILITY
All products are subject to availability.
We reserve the right to:
- limit the quantity of products available for purchase;
- discontinue products;
- correct product information;
- update specifications;
- correct pricing or availability errors; and
- refuse or cancel an order where necessary.
If a product becomes unavailable after an order has been placed, we will contact the customer and, where applicable, provide an appropriate refund for the unavailable item.
5. PRODUCT PRICES
All product prices displayed on our website are stated in Kuwaiti Dinars (KWD) unless otherwise indicated.
We make reasonable efforts to ensure that prices displayed on the website are accurate.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed by us, except where an obvious technical or pricing error has occurred.
Pricing Errors
If a product is displayed with an obviously incorrect price because of a technical, typographical, system, or other error, we reserve the right to cancel the affected order.
If an order is cancelled because of a pricing error and payment has already been made, the customer will be notified and the applicable amount will be refunded.
6. ORDERS
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may contact you using the telephone number, WhatsApp number, or email address provided during checkout to confirm order details where necessary.
An order is considered accepted when we have confirmed the order for processing.
We reserve the right to cancel or refuse an order in reasonable circumstances, including:
- product unavailability;
- suspected fraudulent activity;
- incorrect product or pricing information;
- duplicate orders;
- incorrect customer information; or
- other legitimate operational reasons.
If we cancel an order after payment has been received, we will arrange the applicable refund.
7. PAYMENT
We accept the payment methods made available during checkout.
Available payment methods may change from time to time.
The total amount payable, including applicable delivery charges, will be shown to the customer before completing the purchase.
Customers are responsible for providing accurate billing and contact information.
8. DELIVERY
We provide delivery services within Kuwait according to the delivery options available at the time of purchase.
Estimated delivery times may vary depending on:
- delivery location;
- product availability;
- order confirmation;
- weekends and public holidays;
- traffic and weather conditions; and
- circumstances outside our reasonable control.
Delivery charges, where applicable, will be displayed during checkout or communicated to the customer before the order is confirmed.
For more information, please refer to our Shipping & Delivery Policy.
9. RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund & Return Policy published on this website.
The applicable return period, eligibility requirements, exclusions, and refund procedure are described in that policy.
Customers should review the Refund & Return Policy before placing an order.
Nothing in these Terms is intended to limit any rights that customers may have under applicable Kuwait law.
10. WARRANTY
Where a product includes a manufacturer's warranty or a warranty provided by Cronykwt.com for Retail of Electrical and Electronic Appliances, the applicable warranty terms will be communicated on the product page, product packaging, warranty documentation, or at the time of purchase.
Warranty coverage may differ between products.
Warranty coverage generally does not include damage caused by misuse, accidental damage, unauthorized modification, improper installation, physical damage, or use contrary to the manufacturer's instructions, where applicable.
Customers should contact us if they experience a problem with a product covered by an applicable warranty.
11. PRODUCT INFORMATION
We make reasonable efforts to provide accurate information about our products, including:
- product names;
- specifications;
- dimensions;
- features;
- images;
- compatibility information; and
- prices.
However, manufacturers may change product specifications, packaging, or design without prior notice.
Where there is a significant discrepancy between the information displayed on our website and the actual product supplied, customers should contact us so that we can review the matter.
12. ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to keep the information on this website accurate and current.
However, occasional typographical errors, technical errors, outdated information, or omissions may occur.
We reserve the right to correct errors and update information when identified.
We do not intentionally provide false or misleading product, pricing, business, or service information.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including text, logos, graphics, photographs, product descriptions, website design, and other materials, is owned by or used lawfully by the business operating this website or its respective rights holders.
You may not reproduce, copy, distribute, modify, or commercially exploit our website content without appropriate authorization.
Product names, trademarks, and logos belonging to manufacturers or other third parties remain the property of their respective owners.
14. THIRD-PARTY PRODUCTS AND SERVICES
Some products sold through our website may be manufactured by third-party brands.
Manufacturer trademarks, product names, specifications, and warranty terms remain the responsibility of their respective manufacturers where applicable.
Where a manufacturer provides a warranty, that warranty may be subject to the manufacturer's own terms and conditions.
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links may be provided for convenience or additional information.
We are not responsible for the content, availability, privacy practices, or policies of third-party websites.
Customers should review the terms and policies of third-party websites before using their services.
16. CUSTOMER INFORMATION
Customers are responsible for providing accurate information when placing an order, including:
- name;
- telephone number;
- WhatsApp number, where applicable;
- delivery address;
- email address; and
- payment information.
We use customer information in accordance with our Privacy Policy.
17. PROHIBITED USE
You may not use this website:
- for any unlawful purpose;
- to commit fraud;
- to impersonate another person or business;
- to interfere with the operation of the website;
- to introduce malicious software or code;
- to obtain unauthorized access to our systems;
- to infringe intellectual property rights; or
- in any manner that violates applicable laws.
We reserve the right to restrict or terminate access to the website where there is a legitimate reason to do so.
18. WEBSITE AVAILABILITY
We make reasonable efforts to keep our website available and functioning properly.
However, temporary interruptions may occur due to:
- maintenance;
- technical problems;
- hosting or network issues;
- software updates; or
- circumstances outside our reasonable control.
We do not guarantee that the website will always be available or completely free from technical errors.
19. LIMITATION OF LIABILITY
To the extent permitted by applicable law, we will not be responsible for losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any liability or customer rights that cannot legally be excluded or limited under applicable law.
20. FORCE MAJEURE
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, network failures, or other events outside our reasonable control.
21. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable requirements.
The latest version will be published on this page together with the updated date.
Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
22. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Kuwait, except where applicable law provides otherwise.
Any dispute arising in connection with these Terms or purchases made through our website shall be handled in accordance with the applicable laws and jurisdiction of Kuwait.
23. CONTACT US
If you have questions about these Terms of Service, your order, our products, or our services, please contact us:
Cronykwt.com for Retail of Electrical and Electronic Appliances
Address: Shuwaikh Industrial, Area 3, Street 30, Shop Number 12, Kuwait
WhatsApp: +965 6004 1923
Email: hzwcrony@gmail.com
Website: cronykwt.com