Refund policy
REFUND & RETURN POLICY
**Last Updated: August 27, 2026**
At Cronykwt.com for Retail of Electrical and Electronic Appliances, we want our customers to have a positive shopping experience. If you need to return or exchange a product, please review the following policy.
1. EXCHANGE PERIOD
Customers may request an exchange within 14 days from the date the product is received.
To be eligible for an exchange, the product should generally be:
- unused and in its original condition;
- returned with the original packaging, accessories, manuals, and included items where applicable;
- accompanied by proof of purchase or order information; and
- free from damage caused by misuse, improper installation, or unauthorized modification.
Certain products may have specific exchange conditions depending on their nature and manufacturer requirements.
2. HOW TO REQUEST AN EXCHANGE
To request an exchange, please contact us within 14 days of receiving your order.
You can contact us through:
WhatsApp: +965 6004 1923
Email:hzwcrony@gmail.com
Please provide your order number and explain the reason for the exchange.
Our customer service team will provide instructions regarding the exchange process.
3. RETURN POLICY
Customers may request a return subject to the applicable return conditions.
The customer is responsible for the **return delivery/shipping cost**, unless the return is required because the product was supplied incorrectly or the product has a confirmed defect covered by our applicable obligations.
Products must generally be returned in their original condition and with the original packaging, accessories, manuals, and other included items where applicable.
4. PRODUCTS THAT MAY NOT BE ELIGIBLE FOR RETURN OR EXCHANGE
A product may not be eligible for return or exchange where it has been:
- damaged through misuse or accidental damage;
- improperly installed or used;
- modified or repaired without authorization;
- damaged after delivery through customer handling; or
- returned without required accessories or components.
Certain products may also be subject to specific manufacturer or product-category restrictions.
5. DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide your order details and, where appropriate, photographs or other information that may help us assess the issue.
We will review the situation and determine the appropriate solution, which may include an exchange, repair, replacement, or refund where applicable.
6. REFUNDS
Where a refund is approved, the refund will be processed according to the payment method and circumstances of the original transaction.
For online payments, refunds may be processed through the applicable payment system.
For Cash on Delivery orders, we may contact the customer to arrange the applicable refund method.
The time required for a refund to appear in the customer's account may depend on the payment provider or financial institution.
7. DELIVERY CHARGES
The original delivery charge may not be refundable where the customer simply changes their mind or requests a return for reasons unrelated to a product defect or an incorrect product.
Return delivery costs are the responsibility of the customer, except where applicable law or the circumstances of the order require otherwise.
8. EXCHANGE FOR A DIFFERENT PRODUCT
If the requested replacement product has a different price, we may adjust the amount payable accordingly.
If the replacement product costs more, the customer may be required to pay the difference.
If the replacement product costs less, the applicable difference may be refunded or otherwise adjusted according to the circumstances of the exchange.
9. WARRANTY-RELATED ISSUES
If a product develops a problem during its applicable warranty period, please contact us.
Warranty coverage and duration may vary depending on the product.
Warranty claims are subject to the applicable warranty conditions described in the product information, warranty documentation, or communicated at the time of purchase.
10. CONTACT US
For questions regarding returns, exchanges, or refunds, please contact us:
Cronykwt.com for Retail of Electrical and Electronic Appliances
Address: Shuwaikh Industrial, Area 3, Street 30, Shop Number 12, Kuwait
WhatsApp: +965 6004 1923
Email: hzwcrony@gmail.com
Website:cronykwt.com